COST 

Regardless of the value of the items, we have a maximum price for protection of $11.95, which is why there’s also a maximum for the amount that’s covered by the protection ($100). 

INCLUSIONS & EXCLUSIONS 

Accidental Damage Protection only covers clothing items. This includes: dresses, gowns, sets, skirts, tops, jumpsuits, playsuits, pants, jackets and coats. 

Protection isn’t offered for, and doesn’t cover: bags, clutches, headwear, hats, belts or any kind of jewellery. 

The protection is for accidental damage only. This includes: 

• Bad staining that can’t be remedied by dry-cleaning and/or handwashing and spot cleaning
• Food or drink spilled on you at an event
• A broken strap / embellishment
• A heel through the hem
• A snag from a watch or bracelet
• A mark or stain from food at the table
• A tear caught on furniture, jewellery, or a chair

The following is excluded: 

• Damage caused on purpose, including any attempt to alter, hem, pin, or glue the dress
• Damage caused by deliberately forcing zips, fasteners, or seams on a dress that doesn’t fit
• Damage from fake tan, makeup, or nail polish that the customer has applied
• Heavy soiling that requires deep cleaning (vomit or illness-related stains, extensive mud, ground-in stains)
• Loss of the dress, theft, or failure to return it
• Damage from neglect, like leaving the dress in a wet bathroom, in a car overnight, or handling it carelessly
• Damage from ironing. Only steamers should be used on Style Assembly dresses, as irons can melt or scorch certain fabrics
• Cigarette burns, candle wax, or fire damage
• Damage beyond repair (the dress needs to be replaced)
• Lost garment bags, hangers, or accessories

CLAIM PROCESS 

Most minor stains, small tears and pulls don’t require any further action. Just return the items using the normal process, and we will take care of these without anything required from the lender. 

If you’ve caused significant damage, then please email us as soon as possible at hello@dressedbyjesshire.com  

Please take some detailed photos of the item as soon as possible, as these will be requested. 

DO NOT attempt to wash, dry-clean, stitch, glue, or perform any other cleaning, repairs or mending on the item. Please just return the item as is, using the supplied prepaid return post satchel or in store. If any pieces have detached (e.g. fabric, jewels, etc.), then they should be included within the return parcel. 

We are experienced in mending and cleaning and will have the garment properly assessed before determining whether your protection needs to be utilised. 

$100 MAXIMUM COVERED 

The protection covers up to a maximum of $100 in repair or replacement fees per order. 

If the amount determined for repair or replacement is less than the $100 maximum, then the protection will cover the cost in full and there’ll be nothing more for you to pay. If it’s greater than $100, then you’ll need to pay the difference. 

OTHER TERMS & CONDITIONS 

DAMAGE MUST BE ACCIDENTAL 

If you’ve taken up the option of Accidental Damage Protection, you’re still expected to take proper precaution and care of the items you’ve rented. 

If there is any evidence that the damage caused to an item was in any way deliberate, or that you were extremely careless in causing the damage, the protection will be void and won’t cover repair or replacement fees. An example of intentional damage is any form of alteration to a garment, including stitching, hemming or pinning (even if it is removed prior to return). NO alterations can be made to a garment without express permission from Dressed By Jess. Double-sided tape is the only form of temporary alteration that will be permitted. 
  

SIGNIFICANT DAMAGE ON ARRIVAL 

If an item has significant damage upon arrival to you, you must let us know as soon as possible, even if you still intend to wear it to your event. Photos of the damage must be taken and emailed to us before you wear the garment. 

If you fail to do this, it won’t be clear when or by whom the damage was caused, and it may be assumed that it was caused by you. 
  

ALL ITEMS MUST BE RETURNED 

Even when an item has been clearly damaged beyond repair, it must still be returned by the return date for your booking. 

If you don’t return the item, it will be deemed lost or stolen and Accidental Damage Protection will not apply (see “Exclusions” above). 

The return allows us to assess the level of damage. You might be surprised at what’s possible when it comes to stain removal or repairs. A return is also required as proof that you are not just using the protection as a way to keep an item you like, but can’t purchase elsewhere. 
  

REFUND OF ACCIDENTAL DAMAGE PROTECTION 

Dressed By Jess will refund you the full amount of protection paid if: 

• You cancel your order prior to dispatch, in accordance with our cancellation policy; 

• Your order can’t be fulfilled for any reason; 

• You are entitled to a full refund of your order, for any other reason, per our Rental Agreement and Returns & Refunds policy; 

You’ll also be refunded for the Accidental Damage Protection if you are approved for a credit note for returning an item unworn. If your order isn’t eligible for this, or if your Return Request is rejected as it didn’t meet the criteria for a return, you won’t be refunded for the protection. 
  

CHANGE OF MIND 

If you’ve paid for Accidental Damage Protection, you aren’t able to change your mind at a later date. Unless the order is cancelled entirely, the amount paid for protection can’t be refunded. 

If you’ve already placed an order but you forgot to add Accidental Damage Protection, we can still add it for you if you pay the appropriate fee. Get in touch with us. We’ll let you know how much it is and ask for your approval to charge your card to add it. 

If you have any other questions about our Accidental Damage Protection, please just get in touch!