Nope! We operate on a walk-in basis, so no appointments are required. Swing by inside our store hours and our friendly staff will help you out.
Scroll down to the bottom of this page to view our store hours. Or check our hours on Google Maps.
No, please try on before making payment as we cannot facilitate exchanges without a fee.
No, all payments are taken via our website where you will need to enter your card details into the payment portal.
We cannot guarantee availability of specific dresses for try ons.
This is due to the sheer volume of dresses we have – it is simply a logistical impossibility. Even if we expect an item to be there on the day, it could technically be taken as a last minute hire by someone 5 minutes before you can arrive.
If you want to know about a specific dress, you can reach out to us via DM and we can tell you if it definitely *won’t* be there (for example in the post, at the dry cleaner or getting repaired). If this is the case, it is most likely that the dress will be in store when you come by.
Absolutely, we are all about convenience! If you visit us last minute (the same week as your event) you can take a dress home with you on the day.
Unfortunately our store is on the first floor, so there is a set of about 15 steps to get to us from the ground floor. We can of course help you bring the pram upstairs, but other methods of transporting your little one may be more practical.
Yes, unfortunately our shop is on the first floor and there is no access without stairs. There are about 15 stairs via the regular front access.
Please contact us in advance if you would prefer to access via the rear, which has only 5 steps but is usually locked.
We are located at 4/230 Main Street, Osborne Park. Our store is on the first floor. The entrance is on the far left side of the building.
We are next to the hairdresser, at the very end of the corridor. If you can’t find us, walk to the end of the corridor and touch the wall… Look to your right and you will see our front door. Or, take a few steps back towards the road and you will see the big black “Dressed By Jess” letters on the archway.
Pre-booked hires can be collected during our store opening hours Thursday, Friday or Saturday. Pick ups start at 1pm on a Thursday. Scroll down to the bottom of our website to view our store hours. You can come any time within these times to collect your hire and we do not need to know when you are coming. Please bring your confirmation email with you.
We are happy for you to send someone else to collect your garment on your behalf.
To make things easier for us, please provide them with the booking details (brand/dress name/size) or a photo of the item you are hiring.
Returns for all garments are due back before midnight on Sunday. This means they can be returned any day after you have worn it – Friday, Saturday or Sunday. You can return in store hours, or use the after hours returns slot any time day or night. We don’t care when you return your hire, as long as it is before midnight Sunday.
We have a lot of dresses to turn around and late returns significantly disrupt our schedule. Late fees of $10 per day therefore apply from 12:01am Monday, so please plan your return carefully.
If you cannot meet the return deadline, you must let us know immediately. We may have a tight rental turnaround to meet for that garment, so your late return could mean that someone else misses out on their dress.
$10 late fees are applied per day to all late returns. Our returns slot means you can come absolutely any time day or night, so please endeavour to get it back on time.
No! Please return your hire unwashed and do not attempt to wash it yourself. We have cleaned (literally) thousands of dresses in our time and are experts in caring for our garments. If you are worried about a spill or stain, please contact us as soon as possible and we will advise you how best to proceed.
Please, do not try clean anything yourself without our express permission – in 6 years there have only been 2 stains that we have not managed to get out. On both occasions the customer tried to clean it herself first and inadvertently set the stain and the dress had to be replaced.
All dresses need to be returned in the original garment cover you received. Lost garment covers will result in a charge of $20. This charge will be refunded if you return the cover to us at a later date.
You can check availability of all your fave garments online yourself!
Simply head to our wesite gallery and use the filters to locate your top picks.
Click on a dress and scroll down to the bottom of the page to view the availability calendar. If the garment is available in more than one size, be sure to select your size on the actual availability calendar.
Look at the calendar (without clicking on it). White squares mean “available” and red squares mean “unavailable”
To book a hire for an event that falls on a Friday, Saturday or a Sunday you can book online using our website. Simply head to the gallery and use the filters to locate your outfit of choice. Click on the outfit and then scroll down to the availability calendar.
If the dress comes in more than one size, be sure to select the size you need on the availability calendar.
Hires that don’t fall on a weekend must be booked via DM on Instagram (or use the Contact Form on our website if you don’t have Instagram. Note replies via Insta will be much faster).
This is because we will need to arrange specific pick up and return times for you – if your event is on a Wednesday, obviously our normal pick up times from Thursday-Saturday won’t work for you!
Simply send us a message with the date of your event, the dress and the size you want to book. We will direct you from there.
Usually pick up is the day before and return is the day after.
We can give sizing advice to customers booking garments, but do not take responsibility if you do not like the fit, style, colour etc. Customers who choose not to try on, or require postage, do so at their own risk. We both offer and encourage visits to our store for complimentary styling sessions and if you choose not to try on, that’s on you.
Yes, we permit extended hires. Typically we charge full price for the first weekend and half price for subsequent weekends. However, this does depend on the outfit you choose. Please contact us to discss your individual circumstances.
We are unable to provide full refunds for change of mind cancellations.
If greater than 2 weeks notice is given, customer may cancel and receive a 50% refund. You may instead choose to cancel for a store credit, which will be provided minus a 20% processing fee. Or, we can reschedule the hire to a new date, a new size or a different dress – all of these options incur a 20% processing fee and a maximum of one change is permitted. If exchanging to a new dress, any difference in hire fee is owed to DBJ on top of the 20% processing fee. If the new dress is cheaper, the difference is not refunded to you.
If less than 2 weeks notice is given before the date of the event, then no refunds are offered. You may cancel for a store credit minus a 50% cancellation fee. An exchange can be facilitated at the cost of a 25% processing fee.
Yes! We sure do.
You can opt for postal delivery, return or both.
Proceed to checkout and select post as your method or delivery or return.
Yes, we can post to absolutely anywhere in Australia.
If you live rurally PLEASE mention this in the comment section at checkout. If you do not mention your rurality and the outfit is not delivered on time you will not receive a refund.
Unfortunately postal hires take the risk of fit.
We’re very sorry but we cannot provide refunds if a postal hire doesn’t work out. As a small business it just isn’t financially feasible.
If you’re unsure on fit please reach out to us via DM and we can give you our best sizing advice.
We aim to post all our hires on the Monday the week of the event. Sometimes circumstances will mean it is sent on the Tuesday. We always aim to post as early as possible.
Interstate girls who live in metropolitan cities can expect their hire to arrive on the second business day from delivery. So, if posted on Monday it will arrive on Wednesday.
Rural locations will always take an extra day or two so delivery would be expected Thursday or Friday. If you live rurally you MUST mention this with your booking.
Check your emails – we enter your email address with the creation of the delivery label so you will receive auto-generated tracking updates from Australia Post. Check your junk/spam folder.
NO! Please do not send items back via post if you had booked to return it in person.
This could result in someone else not receiving their hire in time. If we have to cancel a hire because of a late return you will be charged the hire fee again.
Please contact us BEFORE posting back and we will advise you how to proceed. In some circumstances it will be okay to post it back and we will let you know how to go about it.
Please contact us straight away with photos and do not attempt to clean the garment yourself!
We will let you know how to proceed. Generally we ask you to return the outfit as normal. We will keep your bond and use the money to clean the garment. If there is leftover money, we will transfer it back to you after the issue is sorted.
In rare circumstances, a spill may mean that the garment is ruined and no longer suitable for hire. In these cases, replacement costs up to the full RRP will be owed. If extra cleaning is required, an additional fee will be charged. Cleaning fees start at $20.
No, we do not provide measurements. We can give you sizing advice, or you can book in for a try on.
Yes, customers are permitted to travel interstate and overseas with our garments.
We recommend that the outfit is packed carefully in hand luggage to prevent loss. Keep in mind that replacement costs of the RRP of the garment WILL be owed if your baggage is lost.